Phone: 1-844-805-3461

Email: support@pccomponents.co

Frequently Asked Questions

Are you lost? Find frequently asked questions here…

How Can I Track My Order Shipping?

By registering our store you will receive better tracking of orders and shipping

For Registered Account

Log into ” My Account ” ;
Enter into ” My Orders ” ;

 

For Guest Account

Click On “Track Your Order” Type in product number and email

Also All Users Get Email With All Details

What shipping methods are offered, and what are shipping times?

We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses).

China Warehouse:
Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
Unregistered Air Mail or Registered Air Mail United States 0.52% 23.78% 69.62% 5.87% 19.2
Spain, United Kingdom, Italy, Germany, France & Portugal 1.58% 35.8% 56.84% 5.57% 21.92
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 5.59% 24.44% 55.84% 13.00% 22.68
Russia 0% 11.50% 70.29% 16.21% 26.6
Japan, Korea 0% 21.30% 68.80% 9.66% 15.95
Brazil 0% 0% 23.91% 72.09% 38.6
Thailand, Singapore & Malaysia 0% 18.38% 54.27% 25.34% 19.03
Other countries 0.7% 38.79% 47.94% 8.56% 23.57
Priority Line United States 28.94% 67.73% 2.69% 0% 11.9
Spain, United Kingdom, Italy, Germany, France & Portugal 5.6% 65.76% 27.25% 0.38% 11.75
Russia 0% 0.75% 88.30% 9.05% 22.86
Brazil 0% 1.5% 65.08% 31.33% 27.5
Australia 7.67% 86.60% 5.68% 0% 11
Korea 35.54% 44.45% 19.32% 0% 11.65
Japan 95.80% 2.09% 0% 0% 6.84
Thailand, Singapore & Malaysia 58.96% 41.04% 0% 0% 8.45
Other countries 40.75% 49.96% 5.13% 0% 13
Expedited Shipping ALL countries(EMS) 39.85% 50.09% 8.96% 0% 11.86
ALL countries(DHL) 90.15% 9.84% 0% 0% 4.48
EU Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse: Generally, 3-7 days to a USA address.
ES WarehouseGenerally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

What shipping method does Pc Components use?

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.

Where can you deliver the package to?

We can ship to most countries in the world.
Countries not shipped to include: South Sudan, Palestine.

If an item is missing a manual

Some of Pc Components products are supposed to ship with a manual but…

  1. sometimes the manual just isn’t very good, and you need more help with the product.
  2. sometimes we made a mistake and the manual was not put in the box.
  3. sometimes the product is new, and the manufacturer manual was so dire, we took it out!
  4. sometimes the manufacturer thought they were only selling this product in China, so there is no manual.

Here’s how we’ll help:

  1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product’s function you need help with.
  2. If a manual was omitted accidentally, we’ll give you a link where you can download it.
  3. If the product has no manual, chances are we are already working on making one ourselves, and we’ll send that to you when it’s done.

Currently we only offer English manuals for all our products.

If an item is missing accessories such as earphones or a cable

First, check the details in the product description again on PcComponents.co to make sure it is supposed to have what you think it should.

If you’re really missing something, please contact us, and here’s how we’ll handle it:

  1. Give us your order number and the product code.
  2. If the missing part is hard to describe, please provide a photo and reference a similar product photo on PcComponents.co.
  3. If we confirm something is missing, we’ll send it out to you free of charge.

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

  1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
  2. For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
  3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If you receive a multi-item delivery with some items missing

Is something missing from your order? Then simply follow these steps:

  1. Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.
  2. Check the status and comments of your order on Pc Components, and see if you received any emails from Pc Components about the order. It’s possible we split your order into more than one delivery to speed things up.
  3. Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)
  4. If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Pc Components order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.
  5. In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Pc Components. In that case we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.
  6. Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Pc Components in the meantime if you need the products urgently.

If there is some problem receiving the delivery due to Customs

Usually, when you import goods from Pc Components, the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

  1.  Pc Components provides all the necessary paperwork for your shipment;
  2. In most countries it’s pretty easy to import most kinds of consumer electronics;
  3. The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
  4. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
  5. We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

  1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
  2. If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Pc Components. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Pc Components, and in the case of a failed delivery, we cannot offer any compensation.
  3. As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 180 Day guarantee.
So if the product doesn’t work, we’ll help you send it back to us in China to get it fixed.

How to check my order status?

By registering our store you will receive better tracking of orders and shipping

For Registered Account

Log into ” My Account ” ;
Enter into ” My Orders ” ;

For Guest Account

Click On “Track Your Order” Type in product number and email

Once we have received your payment, all Pc Components orders will show various order status stages before being shipped out.
Please check the meaning of these order status messages in the table below.

What does my order status mean?

Type1 – Order Status List For Paid Orders

Order status What it means
Paid You have just paid your order successfully.
What you can do :
Please wait for a few minutes. Our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing Your payment has been received.
Generally, “processing” will take 3-10 business days* and includes 3 steps :
1. Receive and allocate stock to your order
2.Complete quality control for your items
3.Pack your items
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e “Dispatch time: Ships with 7-15 days”.
What you can do :
You can contact us to edit the address or the items if necessary
Partial Order dispatched Some items of your order have been collected by the shipper while other items are still being prepared.
What you can do :
Dispatched items cannot be modified. However you can contact us to change the remaining items.
We will send them out as soon as possible.
Dispatched Your order has left our warehouse and has been collected by the shipper.
What you can do :
Please kindly wait, we will send the detailed delivery information by email.We can’t edit the order at this point.
Partial order shipped A part of your order has been sent out.You will receive your delivery soon.
We will send the remaining items out as soon as possible.
What you can do :
For the item that are shipped items, you can:
-Follow up the delivery based on the information indicated in your account
-If you’ve chosen free shipping and haven’t purchased a tracking number, we kindly ask to wait for your order 10-25 working days (low season). Kindly note that during peak season deliveries can be longer.
Shipped Out Your order has been sent out to you.
What you can do :
– Follow up your delivery based on the information indicated in your account.
-If you’ve chosen free shipping and haven’t purchased a tracking number, we kindly ask to wait for your order 10-25 working days (normal season). Kindly note that during peak season deliveries can be longer.

Type2 – Order Status for Unpaid Or Inactive Orders

Order status What it means
Continue To Pay You have not paid your order yet.
You are welcome to pay your order now.
Unpaid orders with standard items are canceled after 24 hours, and with limited stock/time deals (e.g. flash sales and clearance) are canceled after 30 minutes.
Pending You have attempted to pay us probably by PayPal e-check. At this time, we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
What you can do :
For a faster process, please send us via the ticket center, your PayPal transaction ID or your bank receipt showing the payment has been successful.
Payment Authorized The item is presale. You have authorized paypal to deduct money for this order.
What you can do :
1. Please kindly wait. Once the goods are ready we will deduct your payment and ship the order.
2.If you want to cancel the order,please contact us.
Payment Failed We haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
What you can do :
1.If you still want the order, please contact us, our customer service will send an invoice to you to repay it.
2.If you want to cancel it,please contact us.
Cancelled Your unpaid order is canceled
What you can do :
Please feel free to replace an order anytime.
Refunded Your order has been refunded on our side.
What you can do :
For PayPal payment, please wait 3 to 7 working days for the transaction to appear on your account. As for credit card payment, refund will be completed within 7 to 25 working days depending on your service provider.

What is the shipping cost?

Mostly buying 2 product in our store you will get free shipping. But buying heavy or expensive products shipping prices my change.

The price depends on the weight of product, price, the origin, the destination, the shipping method and warehouses, and other considerations.  Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

Can I pay COD - cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

Payment Methods Accepted

Pc Components primarily uses PayPal and Stripe to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What is Paypal, or Stripe?

Paypal and Stripe offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Pc Components staff will never ask you for your full credit card numbers or Paypal / Stripe login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal or Stripe. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

What Countries Does Pc Components Deliver to?

We can deliver orders to most countries in the world. Goods are sent from China by courier, and delivered direct to your door (home or company address)

I have forgotten my password, now what?

If you forgot password simply just go in here and reset it, or click on My Account and then click on Forgot Password.

I have forgotten my username, now what?

If you Forgot your user name or email, just contact us and our staff will help you.

5% Discount
No prize
Next time
Almost!
10% Discount
Free Ebook
No Prize
Free Shipping
Almost!
50% Discount
No prize
Unlucky
Get your chance to win a price!
Enter your email address and spin the wheel. This is your chance to win amazing discounts!
Our in-house rules:
  • One game per user
  • Cheaters will be disqualified.
Chat with us
Chat with us
Questions, doubts, issues? We're here to help you!
Connecting...
None of our operators are available at the moment. Please, try again later.
Our operators are busy. Please try again later
:
:
:
Have you got question? Write to us!
:
:
This chat session has ended
Was this conversation useful? Vote this chat session.
Good Bad